Firdaws Academy Privacy Policy

Effective Date: August 31, 2026
Last Updated: August 31, 2026

At Firdaws Academy, we are committed to protecting the privacy, security, confidentiality, and safety of our students, children, parents and legal guardians, teachers, staff, and all users of our services.

This Privacy Policy explains how Firdaws Academy (“Firdaws Academy,” “we,” “us,” or “our”) collects, uses, maintains, protects, and discloses personal information in connection with our website, online educational services, student and family portals, mobile applications, communications, and other services we provide (collectively, the “Services”).

We believe that protecting student privacy is a fundamental part of providing a safe, trusted, and responsible educational environment.

We collect and use personal information only for legitimate educational, administrative, security, and operational purposes necessary to provide our Services or as otherwise permitted or required by applicable law.

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1. Information We Collect

The information we collect depends on how you interact with Firdaws Academy and which Services you use.

1.1 Student, Parent, and Guardian Information

We may collect information necessary to enroll students, establish accounts, provide instruction, communicate with families, manage classes, and administer our educational services.

This may include:

– Student name.
– Parent or legal guardian name.
– Date of birth or age, where reasonably necessary.
– Email address.
– Telephone number.
– Country or general location.
– Account and authentication information.
– Course and enrollment information.
– Class schedules.
– Teacher assignments.
– Attendance information.
– Learning progress and educational information.
– Assignments, assessments, or other learning-related information.
– Communications with teachers, Academy staff, or support personnel.
– Information submitted through enrollment forms, support requests, or other Academy services.

We seek to limit the collection of personal information to information reasonably necessary for the purposes for which our Services are provided.

1.2 Teacher and Staff Information

For teachers and staff, we may collect information necessary for recruitment, account management, identity verification, scheduling, communication, quality assurance, payment, and the provision and administration of educational services.

1.3 Information You Voluntarily Provide

We may collect information that you voluntarily provide through:

– Enrollment forms.
– Contact forms.
– Support requests.
– Account registration.
– In-app communications.
– Emails.
– Surveys or feedback.
– Teacher applications.
– Other interactions with Firdaws Academy.

We do not intentionally require users to provide personal information that is not reasonably necessary for the relevant service.

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2. Automatically Collected Information

When you access our website or applications, certain technical information may be automatically collected.

This may include:

– IP address.
– Browser type.
– Operating system.
– Device type.
– Application version.
– Date and time of access.
– Pages or features accessed.
– Basic technical and diagnostic information.
– Information necessary for security, authentication, and service functionality.

We use automatically collected information primarily for legitimate purposes such as:

– Security.
– Fraud prevention.
– Troubleshooting.
– System administration.
– Performance monitoring.
– Reliability.
– Maintaining and improving the Services.

We do not use automatically collected information to create commercial profiles of students or children.

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3. How We Use Personal Information

Firdaws Academy may use personal information for the following purposes:

– Providing Quran, Arabic, Islamic Studies, and other educational services.
– Creating and managing accounts.
– Enrolling students in courses.
– Scheduling lessons.
– Connecting students and families with authorized teachers.
– Providing learning materials.
– Maintaining educational and progress records.
– Communicating with students, parents, guardians, teachers, and staff.
– Processing payments and invoices.
– Providing customer and technical support.
– Maintaining and improving the security, reliability, and functionality of our Services.
– Detecting and preventing fraud, abuse, unauthorized access, or other security incidents.
– Fulfilling legal and regulatory obligations.
– Performing other activities reasonably necessary to provide the Services.

Student information is used for authorized educational and administrative purposes and is not used for unrelated commercial purposes.

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4. Student Privacy

Student information is treated as confidential educational information.

We limit access to student information to authorized individuals who reasonably need the information to provide or administer educational services.

Depending on the circumstances, authorized individuals may include:

– The student.
– The student’s parent or legal guardian.
– The student’s assigned teacher.
– Authorized Academy educators.
– Authorized Academy support or quality personnel.
– Authorized service providers acting on behalf of Firdaws Academy.

We do not make student profiles or educational records publicly available.

Student information is not made available to other students or members of the public unless specifically authorized by the appropriate parent, guardian, or adult user and permitted by applicable law.

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5. Children’s Privacy

Firdaws Academy provides educational services that may be used by children.

We recognize that children require special privacy protections and take additional measures to protect children’s personal information.

Where applicable, Firdaws Academy will obtain appropriate parental or legal guardian consent before collecting, using, or disclosing personal information from children in circumstances where such consent is required by applicable law.

We do not knowingly use children’s personal information for:

– Behavioral advertising.
– Targeted advertising.
– Commercial profiling.
– Data brokerage.
– Selling personal information.
– Unrelated third-party marketing.

We use children’s information primarily to provide, maintain, and administer educational services.

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6. Parental and Guardian Rights

Parents and legal guardians may contact Firdaws Academy regarding personal information associated with their child.

Subject to applicable law and appropriate identity verification, parents or guardians may request to:

– Review their child’s personal information.
– Request correction of inaccurate information.
– Request deletion of their child’s personal information.
– Withdraw consent where consent is the applicable legal basis.
– Ask how their child’s information is collected, used, or disclosed.
– Request information regarding third-party service providers processing their child’s information.

We will take reasonable steps to verify that a requester is authorized to exercise rights concerning a child’s information.

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7. Data Minimization

Firdaws Academy seeks to collect only the personal information reasonably necessary to provide and administer its educational Services.

We do not intentionally collect sensitive personal information from students unless it is reasonably necessary for a legitimate educational, administrative, security, or legal purpose.

When information is no longer reasonably necessary for the purpose for which it was collected, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and legitimate recordkeeping requirements.

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8. Student Information Is Not Sold

Firdaws Academy does not sell personal information.

We do not sell, rent, trade, or otherwise monetize:

– Student personal information.
– Children’s personal information.
– Educational records.
– Learning progress information.
– Parent or guardian information.
– Teacher information.
– Account information.

We do not provide student information to data brokers for sale or commercial exploitation.

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9. Advertising and Behavioral Profiling

Firdaws Academy does not use student or children’s personal information for targeted or behavioral advertising.

We do not:

– Create advertising profiles of students or children.
– Sell student information to advertisers.
– Use student learning activities to target advertising.
– Use student educational records for commercial advertising.
– Permit third parties to use student information for their own targeted advertising.

We do not use student information to influence commercial decisions about students.

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10. Cross-Site and Cross-App Tracking

Firdaws Academy does not use student personal information to track students across unrelated websites or applications for advertising or commercial profiling purposes.

We do not create cross-site or cross-app behavioral profiles of students for advertising.

We do not knowingly permit third parties to collect student information through our Services for their own independent advertising or profiling purposes.

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11. Sharing of Personal Information

Firdaws Academy does not sell or rent personal information.

We may disclose limited personal information to trusted service providers when reasonably necessary to provide, maintain, secure, or support the Services.

Such providers may include:

– Hosting and cloud infrastructure providers.
– Authentication providers.
– Payment processors.
– Email and communication providers.
– Security providers.
– Technical support providers.
– Other infrastructure or operational service providers.

These providers may access only the information reasonably necessary to perform the services for which they have been engaged.

We require service providers handling student information to protect the information and to use it only for authorized purposes consistent with their role in providing services to Firdaws Academy.

We do not authorize service providers to sell student information or use it for independent targeted advertising or commercial profiling.

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12. Service Providers and Vendors

When Firdaws Academy shares Student Personal Information with a vendor or service provider for the purpose of providing an educational or operational service, we expect that vendor to:

– Use the information only for authorized purposes.
– Maintain appropriate security safeguards.
– Protect the confidentiality of the information.
– Not sell the information.
– Not use the information for targeted advertising.
– Not use the information for unrelated commercial purposes.
– Delete or return the information when it is no longer reasonably necessary, subject to applicable legal obligations.

We seek to work with service providers whose privacy and security practices are appropriate for the nature of the information being processed.

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13. Payment Information

Payments may be processed through authorized third-party payment processors.

When a payment processor handles payment information, payment card information is processed directly by that provider in accordance with its applicable security and privacy practices.

Firdaws Academy does not intentionally store complete payment card numbers or payment card security codes on its own systems.

Payment information may be retained by the payment processor as required for transaction processing, fraud prevention, accounting, legal, or regulatory purposes.

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14. Cookies and Similar Technologies

Our website and applications may use cookies and similar technologies necessary for:

– Authentication.
– Security.
– Session management.
– User preferences.
– Website functionality.
– Performance and reliability.

Where analytics technologies are used, they are intended to help us understand and improve the operation of our Services.

We do not use cookies or similar technologies to sell student information or create commercial advertising profiles of students.

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15. Analytics

Firdaws Academy may use limited analytics or technical measurement tools to understand how our website and Services function and to improve performance, usability, security, and reliability.

Analytics information is not used to sell student information or to create behavioral advertising profiles of students.

Where third-party analytics services are used, we seek to configure them to minimize unnecessary personal information collection and to limit their use to legitimate operational purposes.

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16. Online Classes, Audio, Video, and Recordings

Firdaws Academy may use online communication and learning technologies to provide live classes and related educational services.

Depending on the service and the options selected by the user, online classes may involve:

– Audio.
– Video.
– Screen sharing.
– Text chat.
– Digital whiteboards.
– Educational materials.
– Class recordings, where recording is available and authorized.

Class recordings, where enabled, are treated as confidential educational information.

We do not use student or child recordings for targeted advertising, behavioral advertising, or unrelated commercial profiling.

Access to recordings is limited to authorized individuals with a legitimate educational or operational need.

Where parental consent is required for recording a child’s class, we will obtain the appropriate consent before recording.

Parents or guardians may contact Firdaws Academy regarding applicable recording, access, or deletion requests.

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17. Educational Records and Student Content

Information generated or maintained in connection with a student’s educational experience may include:

– Learning progress.
– Attendance.
– Lesson notes.
– Assignments.
– Assessments.
– Educational communications.
– Course information.
– Other information reasonably related to the student’s educational experience.

Such information is treated as confidential educational information.

We do not publish student educational records or make them publicly accessible.

Student educational information is used to provide and administer the student’s educational experience and for other authorized purposes permitted by applicable law.

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18. Student Photos, Testimonials, and Publicity

Firdaws Academy may occasionally wish to publish student achievements, testimonials, photographs, videos, or other content for legitimate Academy communications or promotional purposes.

We will not knowingly publish a child’s identifiable photograph, video, testimonial, name, or other identifiable student content for promotional purposes without appropriate authorization from the parent or legal guardian where required.

Any publicity authorization should be separate from enrollment or educational consent.

Parents or guardians may contact Firdaws Academy to withdraw a previously provided publicity authorization, subject to reasonable limitations relating to materials already lawfully published or distributed.

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19. Communications

We may communicate with users through email, telephone, in-app messaging, or other appropriate communication methods.

Service-related communications may include:

– Class schedules.
– Lesson reminders.
– Teacher communications.
– Educational updates.
– Account notifications.
– Payment and invoice information.
– Security alerts.
– Support communications.
– Important changes to our Services.

These communications are necessary to provide or administer our Services and are not considered targeted advertising.

Optional marketing communications to adults may be discontinued by using the available unsubscribe or opt-out mechanism.

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20. Data Security

Firdaws Academy maintains a security program reasonably designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

Our security measures may include:

– Authentication controls.
– Password protection.
– Access controls.
– Role-based access where appropriate.
– Two-factor authentication where available.
– Encryption of information in transit.
– Encryption at rest where appropriate.
– Security monitoring.
– Software and security updates.
– Administrative safeguards.
– Technical safeguards.
– Physical safeguards where applicable.

Access to personal information is limited to authorized individuals based on legitimate educational, operational, or administrative needs.

We regularly review our security practices and seek to improve them as technology and security risks evolve.

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21. Security Incidents and Data Breaches

If Firdaws Academy becomes aware of a security incident involving personal information, we will take reasonable steps to:

1. Investigate the incident.
2. Contain and remediate the incident.
3. Assess the information involved.
4. Implement reasonable measures to prevent recurrence.
5. Provide notifications where required by applicable law.

Where legally required, we will notify affected individuals, parents or guardians, regulators, or other appropriate parties.

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22. Data Retention

Firdaws Academy retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

– Providing educational services.
– Maintaining educational records.
– Managing accounts.
– Processing transactions.
– Resolving disputes.
– Maintaining security.
– Preventing fraud.
– Complying with legal and regulatory obligations.

Retention periods may vary depending on the type and purpose of the information.

When information is no longer reasonably necessary, we take reasonable steps to securely delete, anonymize, or dispose of it.

Deletion may be subject to legitimate legal, accounting, security, or recordkeeping requirements.

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23. Account Closure and Data Deletion

Users may request closure of their Firdaws Academy account.

Parents and legal guardians may request deletion of their child’s account and personal information, subject to applicable law and legitimate retention requirements.

When an account is closed, we will process the associated personal information in accordance with our applicable retention and deletion procedures.

Where information is required to be retained for legitimate legal or administrative purposes, such information will remain protected and will not be used for unrelated commercial purposes.

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24. Access and Correction

Users may review and update certain account information through available account or student portal features.

Where information cannot be changed directly through the Services, users may contact Firdaws Academy to request access to or correction of their personal information.

Parents and guardians may request access to or correction of information concerning their child.

We may verify the identity and authority of the requester before providing access to or modifying personal information.

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25. International Data Transfers

Firdaws Academy may provide services to students and families located in different countries.

As a result, personal information may be processed or stored in a country other than the country in which the user resides.

Where applicable, we take reasonable steps to ensure that international transfers and processing of personal information are subject to appropriate safeguards and applicable privacy requirements.

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26. Successor Entities, Mergers, and Acquisitions

If Firdaws Academy is involved in a merger, acquisition, reorganization, sale of assets, or similar transaction, student information will continue to be protected under privacy commitments applicable to the information.

Any successor entity receiving student information will be expected to honor the privacy and security commitments applicable to that information.

Student information will not be transferred to a successor entity for unrelated commercial exploitation.

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27. Privacy by Design

Firdaws Academy seeks to incorporate privacy and security considerations into the development, implementation, and improvement of its educational Services.

When introducing new technologies, features, or third-party services that may process student information, we seek to evaluate their privacy and security implications and apply appropriate safeguards.

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28. Legal and Regulatory Compliance

Firdaws Academy seeks to comply with applicable privacy and data protection laws and regulations relevant to the Services and the users we serve.

Depending on the circumstances and applicable law, this may include requirements relating to children’s privacy, educational records, data protection, security, and consumer privacy.

Nothing in this Privacy Policy limits rights that users may have under applicable law.

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29. Changes to This Privacy Policy

We may update this Privacy Policy when our Services, privacy practices, technology, or applicable legal requirements change.

We will maintain the “Last Updated” date at the top of this Privacy Policy.

If we make material changes that significantly affect how we collect, use, or disclose personal information, we will provide appropriate notice through our website, applications, email, or other reasonable communication methods.

Where consent is legally required for a material change, we will obtain the appropriate consent before implementing the change.

We are committed to reviewing this Privacy Policy regularly and updating it whenever there is a material change in our privacy practices.

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30. Privacy Requests and Contact Information

For privacy questions, requests, concerns, or complaints, please contact:

Firdaws Academy
Privacy Contact: [email protected]

Live chat on Website: https://firdawsacademy.com

Parents and legal guardians may use this contact information to submit requests regarding their child’s personal information.

We will make reasonable efforts to respond to legitimate privacy requests within an appropriate period and in accordance with applicable law.

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31. Firdaws Academy Student Privacy Commitments

Firdaws Academy is committed to the following principles:

1. Student information is not sold.
2. Student information is not rented or traded for commercial purposes.
3. Student information is not used for behavioral advertising.
4. Children’s information is not used for targeted advertising.
5. Student information is not used to create commercial advertising profiles.
6. Student educational information is used primarily for authorized educational and administrative purposes.
7. We collect only information reasonably necessary to provide our Services.
8. We limit access to student information to authorized individuals who have a legitimate need to access it.
9. We require appropriate privacy and security protections from service providers handling student information on our behalf.
10. We provide appropriate access, correction, and deletion rights.
11. We provide parents and legal guardians with appropriate rights regarding their children’s personal information.
12. We maintain reasonable administrative, technical, and physical safeguards to protect personal information.
13. We do not knowingly permit third parties to use student information for their own independent advertising or commercial profiling.
14. We consider privacy and security when developing and improving our educational Services.
15. We provide transparency regarding material changes to our privacy practices.

Firdaws Academy considers the protection of student privacy a fundamental part of providing a safe, trusted, and responsible educational environment.