Welcome to Firdaws Academy, these are the terms and conditions of Firdaws Academy. The following Terms of Service apply when you become a client or a student. Please read the following terms carefully.
-Before joining Firdaws Academy: if you have any inquiry please email [email protected] or text the Live Chat icon.
-After joining Firdaws Academy: if you have any inquiry or issue please email [email protected] or text the Live Chat icon.
Knowledge base of Firdaws Academy
1– CLASSES ATTENDANCE
Time is the Most Important Thing We Own. So, students and teachers must be online on time. No delays are accepted from both student and teacher sides. (except for emergencies).
2– DRESS CODE
Students should ensure that their outfit is modest and suitable for the Holy Quran classes.
3– REARRANGED AND MAKEUP CLASSES
If a student finds they can’t attend a class for any reason, they must text the teacher via Zoom chat at least 5 hours before the class starts and ensure that the class is rearranged to another suitable day (only THREE classes per month for any study plan).
If a student misses a class without emailing the teacher (via Zoom chat) at least 5 hours before the class starts, no makeup will be arranged except if there is a sudden illness or death in the family.
*Do not text the support team if you want to cancel classes (for less than week).
If a student misses a class without emailing the teacher (via Zoom) at least 5 hours before the class starts, no makeup will be arranged except if there is a sudden illness or death in the family.
If a student plans to take a holiday, they must email the teacher and the Quality team via [email protected] or text the Live Chat icon.
4– TEACHERS PUNCTUALITY
In rare circumstances, a teacher might miss a class (e.g., due to an electric outage, a medical emergency), in such cases, if a teacher is late for the class, the student should email the teacher via Zoom and inform her/him that they are online. The teacher will make up for any missed time or class.
If the teacher is often late or misses classes, kindly email [email protected] or text the Live Chat icon as soon as possible.
5– NUMBER OF MONTHLY CLASSES/HOURS
The number of classes/hours has been agreed when any student joins the academy. If you wish to increase/reduce the number of classes, please email [email protected] or text the Live Chat icon.
Please note that if your first payment has been done on any day during the month (except the first day) you will do the rest of classes during this month. And from next month and every month you will do only the number of classes required according to your suitable study plan.
Please note that the teacher will inform you of the cancellation of any extra classes which will be more than the number of classes required into your suitable study plan.
Example: If it has been agreed that you will do 4 classes per month on Saturdays, sometimes it happens that there are 5 Saturdays in one month. In that case, the 5th class will be cancelled. Your payment is done according to an hourly rate, therefore the extra classes have not been paid for.
Q: Can I upgrade / downgrade my study plan at a later date?
A: For Manual Monthly Subscription: Yes, you can increase or decrease your study plan classes but you must inform [email protected] by email or text the Live Chat icon two days earlier at the end of the current month and before the next month starts, otherwise your current scheduled package of the month will be canceled without refunding.
A: For Automatic Monthly Subscription: Yes, you can increase or decrease your study plan classes but you must inform [email protected] by email or text the Live Chat icon two days earlier before the day of Registration, otherwise your current scheduled package of the month will be canceled without refunding.
Also, the student can add extra hours to the current study plan at any time. Regular study hour rate = $8.5
6– QUALITY CONTROL
The quality of learning is monitored closely through various procedures such as measuring attendance discipline, regular teacher training, student & teacher feedback and quarterly progress reports.
QUARTERLY REPORTS (FOR CHILDREN UNDER 16)
Parents will receive a quarterly report at the end of each 3-month period. This will provide the opportunity for parents to review the progress of their children.
Quarterly progress reports (Jan,Apr,Jul,Oct)
*please, sign in to Outlook with your own Academy account for receiving the important notifications of student’s delays, Quarterly progress reports and other important updates of the teacher.
Teachers write down all Classes times + Classes Summary Report once they finish each class. Students & parents will receive a quarterly progress reports each three months. This will provide the opportunity for parents to review the progress of their children.
8– RATING AND FEEDBACK
Our Quality department will email you after a few lessons to ask for your feedback. Please let them know if you have any concerns, enquiries or complaints. Your feedback helps us to improve our service. We highly appreciate it.
Firdaws Academy keeps the privacy of both student and teacher. All personal information is considered as secret information that no one has the right to know, copy nor use it in any way. Emails offered by the academy to teachers and students are the formal and only correspondences channel.
10– PAYMENT POLICY
You will receive an invoice (report) via email or PayPal every four weeks that covers the following four weeks. We ask you to promptly submit payments as our commitments to our teachers depends on timely payments.
If there are any study hours left from the previous month, your teacher will add them to the next month as a make up.
11– REFUND POLICY
if you aren’t satisfied! or if you wish to stop your classes at any time during the month, we will refund you 100% of the classes that have not been given. But you must email [email protected] or text the Live Chat icon Two days earlier than the date of stopping.
If the number of study hours has not been completed in a certain month you must arrange these missed classes ASAP with your teacher to make them up on other suitable days for both of you.
12– PUBLIC HOLIDAYS
The Messenger of Allah (sal Allahu alaihi wa sallam) said, ‘Allah has given you something better than them, the day of (Eid) Adhaa and the day of (Eid) Fitr.
Accordingly, we have two main public holidays which are Eid Adha holiday that lasts for 5 days and Eid Fitr holiday that lasts for 3 days. (Please note that your classes during these break will be as a gift for your teacher and will not be made up).
13 – Studying in the Academy only
Not allowed to study with your teacher out of the Academy. (Only in the Academy)
14 – Leaving the Academy
If the student decides to leave the Academy for any reason, we kindly request that they email [email protected] or text the Live Chat icon. Two days earlier than the date of leaving and mention the reason behind that.