Terms & Conditions

Time is one of our most valuable resources. Students and teachers are therefore expected to attend lessons promptly at the scheduled time. Delays should be limited to genuine emergencies.

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Quick Visual Guide to Your Portal

The screenshots below are taken from the official Firdaws Academy student portal and are included here to make the policy and portal features easier to understand.

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Main Student Dashboard View family members, study hours, teachers and today's classes.

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Upcoming Classes & “Show More” Open the lesson details to manage an upcoming class.

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Cancelling or Rearranging a Class

If you would like to cancel a lesson or move it to another time, open the relevant lesson details. Depending on the situation, the Portal provides the following options.

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Cancellation & Rescheduling Options Choose the appropriate option before submitting the request.

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OPTION 01 Reschedule Class

Move the lesson to another suitable date and time.

OPTION 02 Auto Makeup Class

Cancel the current lesson and add a replacement lesson later in the course.

OPTION 03 No Reschedule

Cancel the lesson without requesting a replacement class.

Follow Your Family Members' Progress

Parents can use the Class Summary area to follow each student's lesson history and progress reports.

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Class Summary & Lesson History Review attendance and lesson reports student by student.

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Invoices & Billing

Each student follows an individual study plan, and the Billing area allows students and parents to review invoices, payment status and the payment method linked to the account.

Important billing rule: Whether the account uses Manual Payment or Automatic Payment, the next invoice is not issued until the lessons included in the current billing cycle have been completed and properly actioned in the Portal. If an eligible makeup class is still pending, that makeup class must be completed first. Only after the current cycle is fully completed will the next invoice be issued or the automatic payment be processed.

MANUAL PAYMENT Pay Each Invoice Yourself

After the current billing cycle is fully completed and the new invoice is issued, the student or parent completes the payment manually through the available payment options.

AUTOMATIC PAYMENT Automatic Card Deduction

After the current billing cycle is fully completed, including any required makeup classes, the amount is automatically charged to the authorized card or payment method on file.

SAME BILLING TIMING No Early Invoice or Deduction

The timing rule is the same for both methods: completion of the current cycle comes first, then the next invoice or automatic charge.

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Billing & Invoices Review issued invoices, payment status and billing information.

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Payment Options Use Manual Payment or, when enabled, Automatic Payment.

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Helpful tip: Tap or click any Portal screenshot above to open the original full-size image in a new tab.

Students should ensure that their clothing is modest and appropriate for Holy Quran classes.

Student Holidays

If a student plans to take a holiday or extended break, both the teacher and Academy administration should be informed in advance.

Unpaid Invoices

The next invoice is not issued before the current billing cycle is fully completed and properly actioned in the Portal, including any eligible makeup classes that are still due.

Once an invoice has been issued, it should be settled according to the selected payment method. If an issued invoice remains unpaid, the student's lessons may be paused until the outstanding balance is resolved.

Occasionally, a teacher may be unable to attend or may be delayed because of an unforeseen circumstance such as a power outage, internet interruption or medical emergency.

If your teacher is late, you may send a reminder through your Portal profile to confirm that you are online and waiting.

If a teacher is repeatedly late or absent, please contact the Academy support team so the issue can be reviewed promptly.

The number of classes and monthly study hours is agreed upon when the student enrolls.

Students who wish to increase or reduce their study hours should contact the Academy so the study plan and scheduling can be updated.

The Academy continuously monitors teaching quality and the overall learning experience.

• Monitoring student and teacher attendance.
• Following punctuality and classroom discipline.
• Providing ongoing teacher training.
• Collecting feedback from students and teachers.
• Reviewing student progress and Portal reports.
• Following learning performance over time.

Teachers are required to record lesson times and provide a brief lesson summary after each class.

Students and parents can use these reports to monitor learning progress, understand what was covered and follow the student's development over time.

The Quality Department may contact students or parents after they have attended several lessons to request feedback about their experience.

Please tell us about any concern, question, complaint or suggestion. Your feedback helps us improve teaching quality and student support.

Firdaws Academy respects the privacy of both students and teachers.

Personal information should be treated as confidential and must not be accessed, copied, distributed or used without proper authorization.

After the Trial Lesson

Once the student successfully completes the trial lesson and decides to continue, the initial subscription should be completed before regular lessons begin.

Two Payment Methods: Manual & Automatic

The Firdaws Academy Portal supports two billing methods for ongoing study: Manual Payment and Automatic Payment. The payment method changes how the amount is collected, but it does not change when the next billing cycle is created.

When Is the Next Invoice Issued?

A billing cycle is considered complete when the lessons included in that cycle have been completed and the required class actions have been properly recorded in the Portal.

If an eligible makeup or replacement class is still outstanding, the Academy will complete that makeup first. The next invoice will then be issued — or, for Automatic Payment accounts, the automatic deduction will be processed — after the outstanding makeup class and the current cycle have been completed.

Remaining or Makeup Classes

Students should arrange any eligible remaining or makeup classes with the teacher as soon as possible. These classes are completed before the next billing cycle is issued or automatically charged.

If a student is stopping study instead of continuing to the next cycle, eligible unused classes may be handled under the Academy's Refund Policy.

Students should notify the Academy at least two days before the intended stopping date.

If the agreed number of study hours has not been completed during a particular month, the student should arrange the remaining classes with the teacher as soon as possible at times suitable for both parties. Where the student is continuing, the next invoice or automatic deduction is processed only after the current cycle and any eligible makeup classes have been completed.

Firdaws Academy recognizes the two principal Islamic Eid holidays: Eid al-Fitr and Eid al-Adha.

Students enrolled through Firdaws Academy must continue their lessons with their assigned teacher through the Academy's official system.

If a student decides to leave Firdaws Academy, please notify the administration at least two days before the intended leaving date.

We also appreciate knowing the reason for leaving, as this helps the Academy identify areas that may need improvement.

Students and parents are kindly encouraged to complete the Academy feedback form at the end of their first month and whenever they would like to share additional feedback afterwards.

Your comments help us assess teachers, improve services and provide a better learning experience.