Online Quran Classes FAQs.
Firdaws Academy, explained.

Firdaws Academy is an online Islamic learning academy offering live instruction in Quran, Tajweed, Quran memorization, Arabic and Islamic Studies. The Academy combines qualified human teaching with a digital learning environment for children, adults and families around the world.

Courses are available for children and adults, from complete beginners to advanced learners. Study plans are personalized according to age, current level, learning goals, available time and the type of course selected.

You can study the Foundation Course, Quran Recitation with Tajweed, Quran Memorization (Hifz), Arabic Language and Islamic Studies. Students may focus on one subject or build a broader learning plan depending on their goals.

Begin by reviewing the Study Plans & Fees, then complete the Free Trial enrollment form. After the trial, the Academy can confirm your tutor, schedule and suitable study plan before regular lessons begin.

Yes. New students can attend one complimentary 30-minute trial lesson before starting a paid study plan. The purpose is to experience the teaching style, meet the tutor and help the Academy understand the student’s level and goals.

No. The current study-plan guidance is to attend the free trial first and subscribe only after you decide to continue. You can review current plans on the fees page before the trial without making payment.

A computer, tablet or smartphone with a stable internet connection, working audio and a suitable place for the lesson is generally enough. A larger screen is often more comfortable for reading, whiteboard work and younger students, but it is not required.

Regular teaching is live and interactive with an assigned tutor. Digital tools, learning resources and optional lesson recordings may support the learning process, but they do not replace the live teacher.

Personalized one-to-one tutoring is the standard learning format. This allows the tutor to adapt the pace, correction, revision and homework to the individual student.

Yes. The current Study Plans & Fees page states that children may share one class, and a parent and child may also study together with no extra fee for that shared class. The Academy can advise whether a shared lesson is suitable for the learners’ levels and goals.

The Foundation Course is designed for learners who need the basics before progressing to fluent Quran reading. It may include Arabic letters, sounds, joining letters, reading practice and foundational skills through resources such as Noor Al-Bayan or similar beginner materials, depending on the tutor and student.

This course focuses on accurate Quran reading, correct pronunciation, practical Tajweed and gradual correction of recitation errors. The tutor adjusts the level from foundational recitation to more advanced Tajweed application.

The Hifz course helps students memorize the Quran through a structured plan that normally combines new memorization, regular revision and recitation correction. The pace depends on the learner’s age, consistency, available study time and previous memorization.

Arabic learning can be adapted to the student’s level and goals, including reading, vocabulary, conversation, comprehension, grammar and writing. Beginners can start from the alphabet and basic reading, while more advanced learners may work on deeper language skills.

Islamic Studies can cover level-appropriate topics such as Aqeedah, Fiqh, Seerah, Hadith, Tafsir, Islamic manners, worship and daily Islamic knowledge. The depth and material should match the student’s age and level rather than using the same curriculum for every learner.

Yes. Tajweed can be taught as part of Quran recitation or as a more focused subject. Students who already read fluently may study detailed rules, articulation points, letter characteristics and practical application according to their level.

Yes. A student does not need previous Arabic or Quran-reading experience to begin. The tutor can assess the starting point and use an appropriate foundation path before moving to independent Quran reading.

Firdaws Academy has tutors with different qualifications, and many tutor profiles list Ijazah, advanced Tajweed texts or Qira’at study. Because qualifications vary by teacher, review the Tutor Profiles and ask the Academy to match you with a teacher suited to your advanced goal.

Yes. Digital Quran, Tajweed, Arabic and Islamic Studies resources can be used according to the course. The tutor or Academy may provide the relevant books, links, files or learning resources needed for the student’s current level.

There is no single accurate duration for every student. Progress depends on starting level, class frequency, lesson length, practice between classes, memorization ability and the learning goal; the Academy therefore uses a personalized path rather than promising the same completion date to everyone.

Many tutors are Egyptian and the Academy lists a large team of male and female Quran teachers. You can browse current biographies and qualifications on the Online Quran Tutors page.

Tutor qualifications vary by profile and may include Al-Azhar study, Quran memorization, Ijazah, Tajweed certification, Qira’at study, Arabic or Islamic Studies degrees, and experience teaching non-Arabic speakers. The tutor page gives individual background information rather than making one identical claim about every teacher.

Yes. Male and female tutor options are available. The Academy can match the student according to preference, availability, age, subject, language and learning level.

Yes. If the teaching style, schedule or learning match is not suitable, contact the Academy and explain the issue. The team can review the situation and, where appropriate, arrange another tutor.

You may request a preferred tutor, although final availability depends on the teacher’s schedule and the student’s requirements. Use the tutor profiles to identify teachers who fit your goals before contacting the Academy.

The exact lesson depends on the course, but it may include live recitation, correction, reading practice, memorization review, Tajweed explanation, Arabic exercises, Islamic Studies discussion and homework or revision guidance. Interactive tools can include video/audio, screen sharing, text communication and digital learning resources.

Yes. Parent involvement is especially helpful for younger children or when a child is adjusting to online learning. As the child becomes more independent, the tutor and parent can decide how much direct supervision is useful.

The tutor can adjust lesson length, pacing, repetition, activities and expectations according to age and attention span. Consistency, encouragement, short review tasks and clear goals are generally more effective for children than treating them like adult learners.

Any legitimate class time missed because of the teacher should be compensated or made up. If a teacher is absent or there is an unresolved issue, contact the Academy so the class record and replacement can be reviewed.

If the teacher is unexpectedly late, use the Portal or the normal Academy communication channel to confirm that you are online and waiting. Repeated lateness should be reported to the Academy so it can be reviewed by administration or quality control.

Yes. Firdaws Academy offers flexible scheduling, subject to tutor availability. The goal is to find regular times that work for both the student and the assigned tutor.

Yes. The current Study Plans & Fees page states that weekday and weekend classes are available.

Yes. Firdaws Academy serves international students, so scheduling can be arranged around different time zones. Always confirm the displayed lesson time in your Portal and communicate any permanent time-zone or daylight-saving change.

Yes. Contact the Academy when you want to change the study plan so scheduling and billing can be updated correctly. It is best to request the change before the next study cycle is created.

Yes. Additional hours can be added to the current study plan when scheduling allows. The current regular study-hour rate published by the Academy is $8.50 USD.

The student is expected to attend on time. A late arrival does not normally extend the scheduled end time, so students should join promptly and notify the tutor or Academy when a genuine emergency causes a delay.

If the required cancellation notice is not provided, the lesson will normally not be replaced. Genuine emergencies may be reviewed separately, but replacement should not be assumed unless the Academy confirms it.

For an individual lesson, give the required notice as early as possible and no later than the current cancellation rule. For a planned holiday or extended break, inform both the teacher and Academy administration in advance so the schedule can be managed correctly.

Tell the Academy and your tutor in advance rather than cancelling lessons one by one at the last minute. Administration can review the dates, study plan and any eligible changes or makeup arrangements.

Upcoming lessons and schedule information are available through the Firdaws Academy Portal, and the My Firdaws app also provides schedule and lesson information.

The current policy requires at least 4 hours’ notice before the class begins for a normal cancellation or rearrangement request. Requests made later than that are generally not eligible for replacement except where a genuine emergency is accepted.

The current Terms & Conditions allow a maximum of three rearranged classes per month, regardless of the student’s study plan.

Depending on the lesson and account, the Portal may provide options such as Reschedule Class, Auto Makeup Class and No Reschedule. Choose the option that matches what you actually want before submitting the request.

It means moving the affected lesson to another suitable date and time rather than losing the lesson. The replacement time still needs to work for the student and teacher.

It means cancelling the current lesson while keeping an eligible replacement lesson to be completed later in the study cycle. The makeup remains part of the current cycle until it is completed and properly recorded.

It means the lesson is cancelled without requesting a replacement class. Use this option only when you do not need a makeup lesson for that cancellation.

Contact the Academy or teacher as soon as possible and explain the emergency. Exceptions may be considered for genuine situations such as sudden illness or a serious family emergency, but the case must be reviewed rather than automatically treated as a makeup.

Yes. Legitimate time missed because of the teacher should be compensated or made up. The class record should be updated so the replacement is completed before the cycle is considered fully finished where applicable.

Yes. Under the new billing process, any eligible outstanding makeup or replacement class is completed first. Only after the current study cycle is fully completed and properly actioned in the Portal is the next invoice issued or the next automatic charge processed.

The cycle is not treated as fully complete for billing purposes while an eligible makeup remains outstanding. Complete and record that makeup first; the next billing step follows after the cycle is complete.

The Portal is the Academy’s central online account system for students, parents, teachers and administration. Student access includes schedules, upcoming lessons, family profiles, progress information, class history, reports, invoices and account-related information.

Use the official login page: portal.firdawsacademy.com/login. You can also visit the New Academy Portal page on the main website.

The Academy uses one central portal platform with role-specific access. Students, teachers and authorized administrators see the tools relevant to their account type and permissions.

The dashboard can show family members, assigned teachers, study-hour information, upcoming lessons and other account information. Available widgets may vary by account and current portal version.

Yes. A family account can display multiple students where they are linked to the same account, making it easier for parents to follow schedules, teachers, lesson history and progress for each learner.

The Portal is designed to show upcoming classes and provide access to relevant lesson details. Follow the button or instructions displayed for that lesson, since the exact joining flow can depend on the class setup and current platform configuration.

Yes. Class Summary and Class History features can be used to review completed lessons, attendance information and lesson-by-lesson records for the student.

Yes. Teachers record lesson information and the Portal is used to make progress and lesson reports easier for students and parents to follow over time.

Yes. The Billing area shows issued invoices, payment information and payment status. It is also the key place to follow the account’s billing process.

First verify the username, password and account type, then use the Portal’s password-recovery option if available. If access is still not working, contact [email protected] or the Academy through an official support channel.

For ongoing study, the Portal supports two billing modes: Manual Payment and Automatic Payment. The difference is how the money is collected; the billing timing rule is the same for both.

With Manual Payment, the current study cycle is completed first. After the Portal issues the next invoice, the student or parent opens it and completes payment manually using the payment options available on that invoice.

With Automatic Payment, the student authorizes a card or payment method for automatic collection. Once the current study cycle is fully completed, including any required makeup classes, the next amount can be deducted automatically without the parent manually paying that invoice.

The next invoice is issued only after the current study cycle is complete. Completion means the lessons in that cycle have been completed and the required class actions have been properly recorded in the Portal.

Automatic deduction follows the same timing rule as manual invoicing: the current cycle must first be fully completed and properly actioned. If an eligible makeup is still outstanding, that makeup is completed before the automatic charge is processed.

No. Under the new billing rule, billing is tied to completion of the current study cycle, not simply to the first day of a new calendar month.

No. The next invoice should not be issued while lessons belonging to the current cycle still need to be completed or properly actioned in the Portal.

The makeup class is completed first. After that lesson and the rest of the current cycle are completed and recorded, the Portal can issue the next manual invoice or process the next automatic payment.

It means the lesson record has been given the appropriate status or action in the Academy system so the cycle accurately reflects what happened. Billing should follow the completed lesson records rather than being triggered before outstanding class actions are resolved.

When an invoice has been issued, open the Billing or invoice area and use the payment option shown for that invoice. The available payment methods are displayed at the point of payment and may depend on the account or payment gateway.

Normally, you do not manually pay the next invoice. After the current cycle is fully completed, the authorized card or payment method is charged according to the automatic-payment setup.

The intended billing rule is no. Completion of the current cycle comes first; only then should the next automatic deduction be processed.

After a successful trial, students who decide to continue complete the initial subscription before regular lessons begin. The “finish the current cycle first” rule applies to the following ongoing billing cycles.

Open the Billing area in the Student Portal. It displays invoice and payment-status information for the account.

Once an invoice has legitimately been issued, it should be settled according to the selected payment method. Under the current policy, classes may be suspended if an issued invoice remains unpaid for a full month.

Yes. The current refund policy provides a refund for 100% of eligible unused classes when a student decides to stop studying during the month, subject to the Academy’s policy and class records.

The current Terms & Conditions ask students to notify the Academy at least two days before the intended stopping date.

Notify the administration through an official support channel, preferably at least two days before the intended leaving date. You can email [email protected]; sharing the reason for leaving also helps the Academy improve its service.

Yes. Contact the Academy if you want to increase or reduce classes, lesson length or monthly hours. Request the change before the next study cycle is created so the timetable and billing can be updated correctly.

A temporary break should be arranged with the Academy rather than assumed automatically. Tell administration and the tutor in advance so they can review the schedule, any current lessons and the billing status.

Firdaws Academy uses flexible ongoing study plans rather than requiring the student to remain for a fixed long-term course commitment. When leaving, follow the current notice and refund policy so unused eligible classes and account status can be handled correctly.

Yes. Firdaws Academy currently has an International Islamic Scholarship Program. Eligibility, submission options, dates and awards can change, so applicants should always use the scholarship page for the current requirements.

My Firdaws is the official mobile learning and account app for Firdaws Academy. It brings class schedules, learning information, communication, notifications, invoices and account tools into a mobile-friendly experience.

Download it from Google Play for Android or from the Apple App Store for iPhone and iPad.

The app is designed for students, families, teachers and Academy staff, with features depending on the user’s account role and permissions.

Available features include viewing classes and schedules, following progress information, receiving announcements and reminders, communicating securely, accessing learning resources, reviewing invoices and managing account or notification preferences.

Yes. The app includes invoice and payment-detail access for supported student or family accounts. The Portal remains the central web destination when you need the full billing interface.

Yes. The current app listing includes secure real-time chat and support for sharing files, attachments and voice messages, depending on account role and enabled features.

Yes. The app supports announcements, reminders and notifications so students and families can stay informed about classes and account activity. Keep notifications enabled on the device if you want timely alerts.

They are two ways to access the Academy’s digital services. The Portal is the full web account system, while My Firdaws is optimized for mobile access, notifications and convenient day-to-day use; available features can differ by role and version.

Parents can use family profiles, Class Summary, Class History and progress information in the Portal. This gives a clearer view of completed lessons, attendance, reports and the learning journey over time.

Teachers are required to record lesson times and provide a brief lesson summary after classes. These records help parents and students understand what was covered and what needs revision or continued work.

Yes. Where multiple students are linked to a family account, parents can select the relevant student and review that learner’s class history and progress information.

Not necessarily. Digital Quran and course materials can be used during online learning, although students are free to use a physical Quran or printed book if they find it more comfortable.

Consistency is usually more valuable than occasional long study sessions. Help the child attend on time, complete short revision tasks, practice between lessons, keep a stable schedule and communicate with the tutor when you notice difficulty or loss of motivation.

Use official Academy channels such as the Portal, website Live Chat, WhatsApp or email. You can email [email protected] or contact the Academy on WhatsApp.

Yes. When an existing student recommends someone who successfully joins Firdaws Academy, the beneficiary/referring student can receive a $20 USD gift. Send the new student’s name and the beneficiary student’s name to the Academy so the referral can be recorded.

The current Terms & Conditions state a standard 5-day Eid al-Adha break and a 3-day Eid al-Fitr break. Lessons falling inside these official Academy breaks are normally not made up.

No. Students enrolled through Firdaws Academy are expected to continue with their assigned teacher through the Academy’s official system. Private arrangements between an Academy student and an Academy teacher outside the Academy are not permitted.

Use the Academy’s official pages: Terms & Conditions, Study Plans & Fees, Tutor Profiles, Free Trial Enrollment and the Student Portal. These should be treated as the main references when an operational detail changes.